Customer service

Returns

14 days to change your mind

Under EU law, you can withdraw from your purchase within 14 days of receiving it, without giving a reason. This also applies to our print-on-demand items, because the designs are standard and not personalised. For full-price items we extend this to 30 days, as long as they're unworn, unwashed and in their original condition. Sale items and promotions get the standard 14 days.

How to return

1. Email support@aislopmerch.com with your order number within the return period. You can also use the withdrawal form below, but you don't have to. 2. We reply with the return address and instructions. 3. Send the item back within 14 days of telling us. Return shipping is at your own cost, unless the item is faulty or we sent the wrong one.

Refunds

You get a refund within 14 days of telling us you want to return the item. It covers the item price and the original shipping cost. We may wait to refund until the item is back with us, or until you've shown that you've sent it. The refund goes back to the payment method you used.

Condition

Feel free to try it on, the way you would in a store. If an item comes back worn, washed or damaged, we may deduct the loss in value from your refund.

Wrong size?

We print every item fresh, so we can't swap sizes directly. Return the item for a refund and place a new order in the right size.

Faulty or wrong print

If the print is damaged, misprinted or not what you ordered, send us a photo within 30 days of delivery. We'll send a replacement or a refund for free, and you don't have to return anything. Your legal warranty rights always apply, on top of this. This also goes for sale items.

Withdrawal form

To: Huzz BV (AISLOPMERCH.COM), Elektraweg 5, 3144 CB Maassluis, The Netherlands, support@aislopmerch.com I hereby withdraw from my contract for the following items: … · Ordered on / received on: … · Name: … · Address: … · Date: … · Signature (only if sent on paper)

Still confused? File a request with customer service.